Archive for the 'Troubleshooting' Category

Casey Jones, you better… watch your feed

The modern world giveth, and the modern world taketh away. We clearly live in an era where the ubiquity of computers brings new experiences to a greater and broader base of people all over the world. Unfortunately, not all of these experiences are good ones. A disturbing new trend involves hacking feeds, and appending a thoroughly un-subtle collection of less-than-savory links to someone’s feed. Perhaps the most unpleasant aspect of this is that unless the blogger in question is looking at his or her feed output, this can go entirely unnoticed.   

So, yes - go ahead and look at your feed’s output. Now. 

If you spot the problem, my advice would be to start de-activating any plug-ins or add ons one at a time, and see if that changes the feed. (You’ll want to save any changes you make, and then refresh the page with which you’re viewing the feed each time. Yes, it is somewhat annoying - but so is getting hacked!) 

If that doesn’t rectify the situation, you’ll almost certainly want to talk to your blog platform’s support folks. If you’re an intrepid sole proprietor, responsible for all aspects of your blog and web hosting, well… you may have your work cut out for you. 

Did I mention that it’s always a good idea to make regular back-ups? If your blog gets so deeply hacked that you have to start fresh, you’ll be very glad you have backups. You’ll be equally sorry if you do not. 

While I’m talking about feeds, I would like to mention Feedvalidator, and specifically its use alongside Blogburst. When looking at your feed, there are a few methods by which you can have a gander at it. You can generally open it in a new browser window (and I think all browsers now will format it for you such that it doesn’t look like XML, but is readable) or you can use an RSS aggregator such as Google Reader. 

For general purposes (like seeing if the feed is broadcasting at all) either method is fine, but for discovering whether your feed is Blogburst-compatible or not, those methods are lacking a bit.   Browsers may or may not show you the full feed (Firefox seems to enjoy truncating the articles in its own way) and RSS readers are specifically built to digest the widest variety of feeds - feeds that can vary wildly in quality.

Google Reader in particular is incredibly forgiving and omnivorous in that regard - good for reading feeds of questionable quality, but very bad for diagnosing problems, as it masks problems - by design.  Blogburst syndicates feeds out to major publishing sites - so we really cannot afford to take in feeds that may not be well formed.

Blogburst is therefore rather unforgiving as RSS syndicators go; this is to prevent a feed of questionable structure from, say, taking down a major web site by displaying a malformed feed. (Believe me when I say that this scenario is very “exciting” in a bad, bad way.) 

Feedvalidator is a tool that’s just as strict as Blogburst is. If it passes muster at Feedvalidator, it is almost certain to work in Blogburst. It is very easy to use - pop your feed URL in the single text box, hit one button, and there you have it.  My favorite thing about Feedvalidator is that not only will it show you any problems that it finds, but it also will (via links, line by line!) give you suggestions as to how to fix the problems. 

Feedvalidator really is one-stop shopping for feeds, and I rely on it rather heavily. If your feed ever becomes problematic, I highly recommend Feedvalidator - it is very likely to show you the way to fix it. Give it a shot! I know you want to…  

Keep Funky Characters Out Of Your Blog

Did you ever write a brilliant blog post, hit “Publish” and then recoil in horror because maybe the word don’t came out looking like don’t ? Or little square boxes appeared blended among your carefully chosen words?

These are what we (the royal we) call funky characters.

Sly & the Family StoneFunky characters are great in B-movies and in the band Sly & the Family Stone (photo from Wikipedia), but funky characters do NOT belong in your blog.
But where, you ask, do they come from? And how, you persist, do you rid them from your life? Here is my 30-second lesson on all of the above.

The Why & The Fix

Nine times out of ten, funky characters are caused by pasting text you’ve written in a Microsoft Word document into your blog’s entry form. Word is a smart program — so smart that it likes to get tricky and include lots of hidden formatting information, which confuses your blog.

(A related problem: you paste an entry from Word and it comes out in a different font and size than you expect. The fix is the same.)

There are two key steps to the fix. First, in Microsoft Word turn off “smart quotes.” These are Word’s way of making quotation marks and apostrophes fancy (also known as curly quotes), but you don’t want fancy. You want to get the funk out.

How to turn off smart quotes:

Second, remember how Word hides all kinds of formatting information? All your blog needs is plain text. The best way to convert Word text to plain text is to cut it from Word and paste it into a plain text editor before then pasting it into your blog. There are lots of good free plain text editors, including Notepad ++ for Windows and TextWrangler for the Mac.

The Curse of the Broken Feed

Some of you may have encountered this already: You happen to stop by BlogBurst or your favorite feed reader to see your blog’s posts and on your BlogBurst profile page you notice that all of your posts since last Tuesday are missing. Nine times out of ten this is the result of a broken RSS or ATOM feed.

The good news is that there are some pretty common causes of the feed flu and they can be resolved quickly in most cases. More after the jump
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